Course Code: REL-PAC-0-F2FHR
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2026
Learning Objectives:
Recall the purpose and regulatory requirements of the face-to-face encounter.
Select best practices for documentation that support face-to-face visit findings.
Recognize three challenges related to providing the face-to-face encounter.
Outline:
Section 1: Introduction
Before You Begin
Section 2: Purpose and Regulatory Requirements
Benefit Periods
Certification and Recertification
The Face-to-Face Encounter
Review
Documentation
Billing
Is the FTF Encounter Billable?
Meet Mrs. Jones
Access to Hospice
Review
Key Takeaways
Section 3: Challenges
A Burden?
Chronic Versus Terminal Illness
Obstacles
Tension
Local Coverage Determination Guidelines
Common Diagnoses
Review
Key Takeaways
Section 4: Conclusion
Course Summary
Course Contributors
Resource
References
Reviewer: Susan Heinzerling, BSN, RN, CHPN
Susan Heinzerling earned a Bachelor of Science in biology and a Bachelor of Science in nursing from the University of North Carolina at Chapel Hill as well as a Master of Life Sciences in physiology from North Carolina State University. She became a doctoral candidate in immunology at the University of South Alabama. Her research experiences in the biomedical sciences led to an interest in evidence-based practices. Ms. Heinzerling began her nursing career as a medical/surgical nurse. Renal patients in acute care with multiple chronic conditions and repeated hospitalizations inspired her practice of hospice nursing. She has worked as a hospice admissions nurse and a hospice RN case manager in both a large urban setting and a rural community.
Subject Matter Expert: Elizabeth Vaccaro, BSN RN
Elizabeth Vaccaro earned her Bachelor of Science in nursing from Kean University. She has worked as a Multiple Sclerosis Nurse Educator. Elizabeth has worked in a variety of healthcare settings from the hospital to the pharmaceutical industry which has allowed her to have a great appreciation for all the challenges that span the healthcare field. She has practiced in the hospice setting for nine years in a variety of roles from Case Manager, Educator, and Director of both inpatient and home care hospice.
Target Audience:
The target audience for this course is: Administrators; Nurses; Social Workers; in the following settings: Post-Acute Care.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.